We strive to maintain a high level of service and it is our clients who can judge best whether we succeed. Your comments will help us and we shall be most grateful if you will take a few moments to complete this questionnaire. How did we do?

Your Name:

Fixing an appointment: Was there any delay in obtaining an appointment?

Keeping appointment times: Were you kept waiting beyond the time of your appointment?

Receptionist: Did the Receptionist answer your calls quickly and satisfactorily?

Staff Behaviour: Were our staff helpful and courteous at all times?

Progress of Work: Were you satisfied that we did everything possible to progress your work efficiently?

Call Backs: If you asked us to telephone you back, did we respond within a reasonable time?

Replies to Letters: Did we reply to your letters within a reasonable time?

Supplying Information: Were you kept sufficiently informed about what was happening and about costs?

Quality of Service Generally: Was there any delay in obtaining an appointment?

Would you recommend our services to others?: Was there any delay in obtaining an appointment?

Do you have any additional comments?

Haywards Client Care Questionnaire